Flat shipping rates are shown at checkout based on your location. We set these rates to cover typical courier costs, but please note that import duties and taxes may be applied by your country’s customs and are the responsibility of the recipient.
Delivery times vary by destination and shipping method. Typically, domestic orders arrive within 3-7 business days, and international shipments may take 7-21 business days. Please note these are estimates and can be affected by customs processing or courier delays.
Yes, we ship worldwide using reliable courier services. Please be aware that import duties, taxes, and customs fees may apply and are payable by the customer. International Shipping (Outside Singapore)
We currently offer international shipping by quotation only. If you’re based outside Singapore, please place your order and select “International Shipping – Please contact us” at checkout.
Once we receive your order, we will review your delivery address and parcel details, then arrange the most suitable tracked courier (such as Easyship, EasyParcel, DHL, UPS or a trusted local partner). We will email you a final shipping quotation, including any applicable duties and taxes, for your approval.
Your order will be dispatched only after you confirm and pay the final shipping amount. If you prefer, you may also contact us before placing your order for an estimated shipping quote.
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment in real-time.
Please contact our customer service immediately with your order details and any damage photos. We will work with the courier to resolve the issue or arrange a replacement/refund as appropriate.
The flat rate covers most scenarios, but shipping costs can fluctuate due to package weight, size, destination, and courier surcharges. Additional customs or import taxes imposed in your country are separate and beyond our control.
Please contact support as soon as possible. We can assist if the package hasn’t been dispatched, but changes cannot be guaranteed once it’s with the courier.
